Return & Exchange,Customer Service
Return & Exchange

Ulahair.com specializes in all kinds of hair products, we try our best providing high quality and competitive price hair extensions to the customers. In order to service the customers better, we accept the customers to return or exchange the products.

 

About Return and Exchange:

---Without any quality problem

If you want to return an item, please contact us first by sending an email to service@ulahair.com. You are required return the item within 7 days once it is received. Please keep the item in original condition, items that has been used or damaged is not returnable any more.

 

  1 Return for exchange: you are supposed to pay the shipping fee and the price difference

  2 Return for refund: you are supposed to pay the shipping fee and 5% restocking fee will be deducted from your account.

 
Please fill in the value of the declaration within 15 dollars, and declare the synthetic hair, 
otherwise the tariff will be deducted from the total amount of the order.



Q: I made a mistake to place the wrong order/do not like my hair, can I return it?
 
Yes, you can, but you need to contact us via email first after you receive the parcel. As you placed the wrong order/you don`t like it, is a return for personal reasons. So we will remove $20 from your refund as a loss of freight and handling fee, please kindly understand that.



Q: Can I have a return label/return info?
 
We don't have return label, and we only have the return information. If you need to return, please kindly contact us via email first after you receive the parcel. We will send you the return steps and return information according to the condition, then you can try to use the USPS ship back to us.



Q: Can I get a full refund?
 
If the returning is due to our problems (Such as Incorrect products, the Quality problem of products), after confirmed, we will provide a full refund for you, but you need to contact us about the defective items via email within 2 days. If not reported, we will not issue credit. So if you believe you have received an incorrect item, please kindly contact us within 2 days after receiving your package.




Q: If I refuse to accept the package, can I get a full refund?
 
We do not accept the refusal to return without any reasons. If you refuse to sign the parcel lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest customers if have any problems (Such as place the wrong order/ want to cancel /want to exchange, please feel free to contact us within 24hours via email before shipping, so that we can help you solve it out timely.




Q: How long can I get a refund after returning the parcel?
 
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days




Q: Do I need to pay for the return shipping?
 
Please note that original shipping fees will be removed from the refund and return shipping costs are the customer's responsibility if the returning is due to the buyer`s problem. We do not provide return shipping labels. The return fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

Q: What method do I use to return?
 
We don't have return label, you can try to use the USPS return for it.